Shipping & Returns

Shipping Information

📦 Where We Ship

We proudly ship to customers across the United States and to 58 countries worldwide, including:

United States (all 50 states)
Canada
United Kingdom & Europe
Australia & New Zealand
Japan
Brazil
And many more!

⏱️ Delivery Timeframes

Domestic (US) Orders:

Standard Shipping: 5-7 business days
Economy Shipping: 7-10 business days

International Orders:

Canada: 7-14 business days
Europe & UK: 10-21 business days
Australia & New Zealand: 10-21 business days
Rest of World: 14-28 business days

Please note: Delivery times are estimates and may vary during peak seasons or due to customs processing for international orders.

📍 Order Tracking

We want you to know exactly where your order is! Here's how tracking works:

Tracking Number: You'll receive a tracking number via email once your order ships (usually within 2-5 business days of ordering)
Track Your Order: Click the tracking link in your shipping confirmation email to see real-time updates
Order Status: You can also check your order status anytime by logging into your account or contacting us

⚠️ What If My Order Is Delayed?

We understand how important it is to receive your order on time. If your order is delayed:

Check Tracking First: Most delays are due to carrier processing or customs (for international orders)
Contact Us: If your order hasn't arrived within the estimated timeframe, please reach out to us with your order number
We'll Investigate: We'll work with our shipping partners to locate your package and provide updates
Resolution: If your order is lost or significantly delayed, we'll work with you to either resend your order or provide a refund

Return & Exchange Policy

🔄 Our 30-Day Return Promise

At Rise and Believe, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery.

✅ What Can Be Returned?

Eligible for Return:

Unworn, unwashed apparel with original tags attached
Unused accessories and home decor items in original packaging
Physical books in resalable condition (no writing, highlighting, or damage)
Items must be returned within 30 days of delivery

Non-Returnable Items:

Digital products (eBooks, music downloads) - all sales final
Personalized or custom-made items
Items marked as final sale or clearance
Worn, washed, or damaged apparel
Items without original tags or packaging

📝 How to Start a Return

Contact Us: Email us with your order number and reason for return
Get Authorization: We'll send you a return authorization and instructions
Pack Securely: Place items in original packaging (if possible) and include your order number
Ship It Back: Send to the return address provided in your authorization email
Get Your Refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days

💰 Refunds & Exchanges

Refunds:

Refunds are issued to your original payment method
Processing time: 5-7 business days after we receive your return
Original shipping costs are non-refundable (unless the return is due to our error)
You're responsible for return shipping costs unless the item is defective or we made an error

Exchanges:

Need a different size or color? We're happy to exchange!
Contact us to arrange an exchange - we'll cover shipping on the replacement item
Exchanges are subject to product availability

🛡️ Damaged or Defective Items

We take great care in packaging your order, but sometimes things happen in transit. If you receive a damaged or defective item:

Contact us immediately with photos of the damage
We'll make it right - we'll send a replacement or issue a full refund (including shipping)
No return shipping required for damaged/defective items

🌍 International Returns

International customers are welcome to return items within 30 days. Please note:

Customer is responsible for return shipping costs
We recommend using a trackable shipping method
Customs fees and duties are non-refundable
Refunds are issued in USD to your original payment method

💝 Our Quality Guarantee

We're committed to providing quality products that reflect our faith and values. If something isn't right, we'll do everything we can to make it right. Your satisfaction matters to us.